Global Piano Service


Piano Servicing

Glenn Easley

Glenn has worked in the piano industry since 1981. He studied Piano Technology in London and subsequently trained at Steinway Hall in London under the supervision of Bob Glazebrook. He worked as a concert tuner in London gaining invaluable experience at EMI Abbey Road, The BBC Proms, Wigmore Hall, South Bank Centre, many of London’s BBC studios and all of the London orchestras. He was later appointed as Steinway’s Technical Representative for the North of England, Wales and Scotland. Clients at the time included the Royal Liverpool Philharmonic, the Leeds International Piano Competition, various BBC venues and many concert pianists’ homes.

After leaving Steinway in 1992, Glenn travelled around the world, working his way by servicing pianos across three continents. On his return, he settled in Manchester advising, setting up and subsequently maintaining the piano stocks at the Bridgewater Hall, home of the Hallé Orchestra. At this time he was also in charge of the pianos at the BBC Philharmonic and the Royal Northern College of Music (which owned fifty Steinway grand pianos as well as one hundred others). During the late 1990’s, he was employed part-time by Steinway and Sons as their ‘Institutional Consultant’, assessing and advising music colleges and concert halls around the UK. He has toured Brazil with Arnaldo Cohen, the Middle East with the BBC Philharmonic as well as working for pianists across continental Europe.

During his 35 years as a concert technician Glenn has prepared pianos for well over 20,000 concerts and recordings. He has worked with the vast majority of the pianists and orchestras on the international circuit and has acquired a wealth of knowledge in selecting concert instruments for orchestras, concert halls and conservatoires.

Although difficult to choose, a few career highlights have included being part of Kathy Stott’s Bridgewater Hall Piano Festivals in 2000 and 2003 – particularly the first ever performance of four Rachmaninov Piano Concertos in one concert (Hough / Roscoe / Goerner / Shelley / BBC Philharmonic), broadcast live on BBC Radio 3. Other particularly memorable events include working for such artists as Shura Cherkassky, Alfred Brendal, Vladimir Ashkenazy, Evgeny Kissin and Daniel Barenboim. Glenn was the subject of a BBC Radio 4 documentary in 2002 and has been interviewed for various publications including the Radio Times and BBC Philharmonic Magazine. He has written a series of articles in the European Piano Teachers magazine.

Glenn is a very enthusiastic teacher. Apart from coaching piano technicians in fine tuning (both theory and practical), regulation and voicing techniques his experience also extends to teaching the basics of piano technology to student pianists at degree level.

Now living in Auckland, New Zealand, Glenn is the technician for the Universities of Auckland and Canterbury, The Auckland Town Hall, The Auckland Philharmonia and the advisor to The Queensland Orchestra and the Sao Paolo Orchestra in Brazil. He runs the ‘Fazioli International Recital Series’ at Auckland’s War Memorial Museum and coordinates all of GPS’s work across Europe, Asia, South America and Australasia.


Royal Liverpool Philharmonic Orchestra

As General Manager of the Royal Liverpool Philharmonic Orchestra in the 1980’s, I appointed Glenn Easley to the position of our piano technician. After many years of problems with our pianos, the situation was immediately corrected. The instruments were revamped and once again played as well as the day they were purchased, the orchestra and venue gaining a reputation as having top class instruments. I was again able to book the world’s greatest pianists without any concern that the pianos would be problematical.

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Peter Salisbury

Peter started his career serving a 10 year apprenticeship as a ‘Concert Piano Technician’ with Steinway in London. His experience whilst at Steinway culminated in the position of ‘Workshop Master Technician’, responsible for training a team of technicians and finishing grand piano restoration projects. He was also responsible for the quarterly maintenance of the BBC pianos throughout London. During this time he played an active part in the concert piano division tuning all over London in venues such as the Royal College of Music, Royal Academy of Music, Guildhall School of Music and Drama, Trinity College of Music, the BBC … Read more »

George Kolasis

George is known internationally as a piano technician of the highest standard.?He studied piano building for 3 years at university in Vienna prior to joining Bösendorfer, to complete their apprentice programme. Here he specialised in all aspects of piano building, and ultimately became one of Bösendorfer’s most senior technicians, renowned for his superior abilities in troubleshooting, regulation and voicing. During the 1980’s, George was a highly valued member of Bösendorfer’s small team of travelling technicians, servicing pianos in Norway, Sweden, Finland, France, Germany, Switzerland, UK, Spain, USA, Canada and North Africa. After leaving Bösendorfer, he worked in and around London … Read more »

John Ross

John served 44 years in the Technical Department of Steinway & Sons, London. Since his introduction as an apprentice in 1964 under both Bob and Mike Glazebrook, he has worked his way to the top. John’s experience within the piano rebuilding and concert technician business is simply huge. Since his apprenticeship days, he has been both hands on, and responsible for overseeing the rebuilding, repairing and servicing of hundreds of Steinway grand and upright pianos. He has represented Steinway on the concert stage throughout the UK and beyond. During the 1970’s, he worked during the day as a workshop technician, … Read more »

Ron Craig

Ron started his career in Sydney Australia in 1964, serving an extensive apprenticeship with Paling’s Pianos. He is proudly ‘old school’ having been privileged to the most thorough training possible, covering all aspects of piano building and refurbishing through to concert work at the highest level. His vast knowledge encompasses uprights, player pianos, and particularly ‘Victorian’ and concert pianos. Ron has a huge degree of experience as a concert technician spanning 40 years, holding the prestigious position of ‘resident technician’ at Sydney’s Opera House during the late 1970’s and early 80’s where he developed working relationships with many of the … Read more »

Ken Ringham

Ken joined Steinway & Sons at their London workshops as an apprentice technician in 1969. He was apprenticed to John Ross, under the supervision of the workshop manager at that time, Mike Glazebrook. Ken specialised in grand rebuilding, in particular action fitting and finishing, stringing, bridge capping, wrest plank replacement and soundboard repairs. He was part of Steinway’s travelling service team, working in venues such as the Royal Northern College of Music. He left Steinways in 1986 and moved to work with Peter Salisbury rebuilding Steinway, Bechstein, Bösendorfer and Bluthner pianos amongst others. As a specialist regulator technician, Ken was … Read more »

Tommy Earles

Tommy served his seven year apprenticeship with Steinway & Sons in London from 1968 until 1975. His talents were recognised early and by the late 1970’s he had been promoted to the position of Head Polisher. He became not only in charge of all casework repolishing, but was also responsible for all training within the department. His experience is simply massive, having worked on thousands of pianos at the very highest level. Tommy’s best known work includes the infamous white piano of John Lennon, stage instruments used by Sir Elton John, and even Queen Elizabeth II’s own piano. Tommy made … Read more »

Paul Harris

Paul started his polishing career as an apprentice with Steinway & Sons in 1987. Since this time he has developed a reputation as one of the most talented and skilled polishers of his generation. With Steinway & Sons he developed skills in polyester repairs, french polish and cellulose finishing. In the early 1990’s he left Steinway & Sons to take employment with one of the UK’s leading specialist polishing companies, J R Beadons. He worked with a team of 25 polishers in some of London’s most exclusive properties and venues – including Buckingham Palace and the residence of the world’s … Read more »

John Heard

John joined Steinway’s London Service Centre as an apprentice in 1980 studying all aspects of piano servicing and rebuilding. In addition to his intense training in the workshop, he was given the opportunity to gain invaluable experience ‘in the field’ as he demonstrated a particular interest and talent in fine tuning and concert work. With Steinway, he was given responsibility for the BBC’s piano maintenance, as well as institutional tuning and servicing throughout London’s premiere recording and concert venues. After leaving Steinway, John joined Peter Salisbury’s elite team of technicians at the Henley Piano Galleries, the UK’s premier independent retailer … Read more »